Hisense Warranty Information

The following supplements the warranty statement that accompanies your Hisense product.

Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified period of time after that date.

The warranty covers manufacturing defects only. Please note that this does not include consumables items such as batteries, and bulbs unless listed above under 'general information'. The liability of Hisense Canada is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment.

Warranty only covers defects in material or workmanship under normal use. This warranty excludes: Physical Damage, Installation, misuse, products without Serial Numbers, incompatibility with 3rd party hardware/software, commercial use of products, consumables, food loss, or incidental damages. The warranty is valid only in Canada and will be voided if attempts to repair the product by consumer and any services not authorized by the manufacturer.

Also, the warranty is invalidated in the following cases:

For the repair of a domestic product used in a commercial environment.
For any physical damage caused by an impact or drop or misuse.
For repair due to incorrect installation in your home.
For repair to any product where the serial number has been removed.
Where any ancillary equipment not furnished or recommended by Hisense causes problems or damage that is attached to or used in connection with the product.
For food loss due to refrigeration or freezer failure.
For expenses related to transportation, loss of income for in-home service or making accessible for service.
For purchases outside Canada.

To obtain technical assistance to your product under warranty, please contact our customer care centre at 1-855-344-7367, please have your model number, serial number, and date of purchase ready when calling.

To book a service/repair for your product under warranty, visit https://www.hisense-canada.com/en/support/service-request/